Reframe · profit advisory for consumer businesses

Most advisors tell you to spend more. Reframe finds what you're too close to see.

If you run a consumer business doing $1M to $20M and you can't tell what's capping your profit, that's not a failing. You're inside the jar and can't read the label. I'll go through your numbers and your brand, find the handful of changes that will actually make you more money, and tell you plainly where to spend and where to stop.

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Most of what's going on in your business is noise. A few things actually matter.

Why nothing's moved the needle

Every specialist you've hired probably sold you their one tool.

The SEO crowd sold you SEO. The ads crowd sold you ads. Each one had a hammer, so your business looked like a nail. Each one added more noise. You've spent real money and you still can't tell if any of it worked. That's the trap: when the person diagnosing the problem also sells the cure, you can't trust the diagnosis. Reframe has no tool to sell, so there's no stake in the answer.

What you actually get

A short-list. Something you can actually action.

Three things that matter. One of them is what to stop.

The changes worth making

Of everything you could do, the handful that genuinely move your profit, scored by impact and effort so they fall out by discipline, not gut.

Where to spend, where to stop

Sometimes the right call is to spend more, deliberately. Often the bigger win is what to stop. Either way, you won't spend blind.

No tool to sell

Solution-agnostic by design. The recommendation is whatever actually moves the needle, even when the answer isn't marketing at all.

The Profit Unlock Diagnostic

Four lenses on where your profit is leaking.

A structured sweep, each finding scored impact-versus-effort. You walk away with a short, ranked list of the changes worth making, a list of what to stop, and a 90-day plan. Clarity is the product.

01
Revenue quality
Pricing, product and menu mix, average transaction value, purchase frequency. Are you selling the right things, at the right price, to the right people?
02
Customer economics
Cost to acquire against lifetime value, and retention. Most stuck consumer businesses are quietly buying unprofitable customers.
03
Margin & cost structure
COGS, labour, fixed costs, and the silent killers: discounting, waste, comps, subscription creep.
04
Focus & complexity
How thinly you're spread across SKUs, locations, channels and offers, and what that sprawl costs in money and attention.

OUTPUT  →  the changes worth making  ·  what to stop  ·  a 90-day plan

AI, properly

Make AI work for your business, not just around the edges.

AI is still a young space and I'm pretty experienced in it. Most businesses are dabbling at the edges: a few posts written for them, a chatbot nobody uses, a subscription nobody's checked. I'll look at where it can actually take cost out or lift what you sell, and tell you plainly where it's a distraction. Same rule as everything else. I've got no AI tool to sell you.

Read: The 7 Deadly Content Mistakes You're Making With AI →

Take cost outThe admin, reporting and back-and-forth that eats your week.
Lift what you sellBetter use of the customer data you already have, and faster testing of what works.
Know what to ignoreThe shiny stuff that won't pay for itself. Usually a fair bit of it.

I've built and fixed businesses like yours

Operator first, advisor second.

~$600k

The pub turnaround

As I read the books line by line I found over half a million dollars of hidden debt, cash theft, and then restructured the venue under a hard deadline. After removing two key senior staff and placing a new General Manager, all other staff were retained, products and service re-invigorated, and an exit designed where everyone got a win.

Grew it

A fashion label

Over a decade I helped establish, grow and steer a fashion label with companies in Australia and the USA. I helped navigate tariffs, wholesale agents, DTC channels, supplier relationships, and growth funding. I co-owned it and managed the structure of the business.

35 yrs

Finding the edge

I've spent the last 13 years building Frame, a business in Australia and the USA with $15M+ turnover, serving clients from government to pop stars. It builds on a successful career from retail management to publishing, broadcast media, and agency account direction on some of the world's largest consumer brands.

The offer

The Profit Unlock Diagnostic

A fixed-scope, paid diagnostic · consumer businesses $1M–$20M

Two weeks, mostly async, with the analysis done against a fixed method and the findings presented to you live. You leave with one tight document, and I promise the clarity and the plan, not a number I can't control.

Current profit picture 2–5 changes worth making A stop-doing list 90-day plan
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Who's behind it

I'm Tim. I've run the businesses, not just advised them.

Reframe is me, Tim Pearce. Thirteen years running creative agencies and consumer businesses, reading P&Ls and brands at the same time. I find where profit is trapped and what to do about it.

I stay in the strategist lane, so this isn't regulated accounting or financial advice. It's an outside set of eyes that's owned businesses like yours, with no tool to sell you.

"I'm not selling you a hammer. I find what'll actually move the needle, even when the answer isn't marketing at all."

Tim Pearce, founder of Reframe Portrait
Tim Pearce · Reframe

No pitch, just a chat

Reckon something's capping your profit?

Tell me what's going on with the business and we'll work out whether there's a Reframe in it. No tool to sell, so worst case you get a straight opinion for free.

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One conversation. That's where it starts.

← Back home

Writing

Plain thinking on profit and what actually moves it.

Notes on what actually moves the needle for consumer businesses, and why most of what you've been sold doesn't. Start with the one below.

Article5 min read

The 7 Deadly Content Mistakes You're Making With AI

AI made the spray free and the targeting sharp, but most brands skipped the work the old advertisers did: knowing what they stand for. Seven mistakes, roughly in the order they compound.

Coming soon

I'm not selling you a hammer

Every specialist you hire can only ever prescribe their own speciality. Why solution-agnostic advice is the only kind you can trust to tell you where to stop, not just where to spend.

Coming soon

The handful that matter, not the forty-point list

Most audits hand you forty things to fix. Scoring impact against effort so the handful that actually move your profit fall out by discipline, and everything else gets a stop.

← All writing

The 7 Deadly Content Mistakes You're Making With AI

There was a time when brands with money bought TV spots in bulk and hoped some of it stuck. Spray enough advertising across enough living rooms and surely something lands. The brands themselves were often brilliant. The targeting was the blunt instrument.

AI flipped that problem on its head. The spray is now free and the targeting tools are sharper than ever, but most of the brands doing the spraying haven't done the work those old advertisers had: knowing exactly what they stand for. Strong brands with blunt reach has become blunt brands with infinite reach.

If you run a consumer brand, you've probably felt this already. The posts go out, the feed stays full, and the needle doesn't move.

The tool isn't the problem. The thinking is. Here are the seven mistakes I keep seeing, roughly in the order they compound.

1. You don't know your unfair advantage

Most founders think their edge is the product or the price. It almost never is. It's usually some odd asymmetry - you understand a customer problem nobody else has noticed, you've got a relationship that can't be replicated, you can move faster on one specific thing than anyone in your category.

Here's why this matters more now than ever: AI makes it effortless to sound like everyone else. It writes good average. So if you haven't named your actual edge, every piece of content you generate will be competent, polished, and completely interchangeable with your competitors' output.

Generic content is worse than silence. Silence at least doesn't cost you anything.

2. You don't know who you're talking to

"People who buy skincare" is not an audience. Neither is "health-conscious consumers" or "busy mums." Those are categories, and categories don't buy anything.

The old sin here was pray and spray. The new version is the same sin in a different costume: feed a vague audience description into a tool, generate fifty posts, schedule them, call it a strategy. You've automated the guesswork, not removed it.

Real audience knowledge sounds different. Which customer, with what problem, frustrated by what, willing to pay for what outcome. If you can't answer those in plain words (their words, not your marketing language), no volume of content will save you.

3. You have no value proposition

A real value proposition does two jobs at once. It promises a functional outcome (the thing actually works, saves time, solves the problem) and it delivers an emotional reward (how the buyer feels about themselves for choosing you).

Most AI-generated content does neither. It describes features, gestures at benefits, and lands nowhere, because the brand never did the hard work of aligning what the product does with what the audience actually wants to feel.

You can't prompt your way out of this one. If the alignment between brand, product and audience doesn't exist, AI will just articulate the gap more fluently.

4. You've outsourced your voice

This one is quietly doing the most damage. Founders hand the writing entirely to the machine, and within a month they're indistinguishable from every other brand using the same tool the same way. Same cadence, same hedged phrasing, same vaguely upbeat nothing.

The only thing that breaks through now is you. Your perspective, your taste, the thing you actually believe (especially the slightly uncomfortable thing your competitors won't say out loud). AI can scale your voice once you've defined it. It cannot invent one for you, and if you let it try, you'll get the average of everyone else's.

Use the machine for leverage. Keep the pen.

5. You're creating for the feed, not the business

Somewhere along the way the content became the thing itself, instead of a tool that serves the thing. Beautiful posts, decent engagement, zero connection to what you're actually trying to sell.

It's an easy trap because the feed gives you feedback and the balance sheet makes you wait. Likes arrive in minutes. Revenue takes a quarter. So people optimise for the scoreboard that updates fastest, and AI lets them do it at industrial scale.

Every piece of content should be able to answer one blunt question: what is this doing for the business? Not every post needs to sell. But every post needs a job.

6. You've confused consistency with cloning

Show up regularly, everyone says. Correct. But somewhere that advice got mangled into "make the same post forty times," and AI made the mangling effortless.

Consistency is rhythm and voice - the reader knows what you stand for and roughly when you'll turn up. Cloning is reheating leftovers and hoping nobody notices the same meal coming around again. Audiences notice. They don't complain, they just quietly stop caring, and the algorithm follows them out the door.

The test: if your last ten posts could be shuffled into any order without anyone noticing, you're not being consistent. You're being repetitive.

7. You're not building toward anything

This is the one that separates brands from noise. Most content exists in a vacuum - single posts, disconnected thoughts, random highlights from a game nobody's following.

The brands that compound are running an arc. Each piece earns the next. The audience feels like they're inside a story that's going somewhere, and they stay because they want to see where. That's what turns a follower into a customer, and a customer into someone who recruits other customers for you.

AI is brilliant at producing episodes. It's hopeless at knowing what the season is about. That part is yours, and it always will be.

The through-line

Look back at the list and you'll notice the pattern. The first three mistakes are identity problems (you don't know your edge, your audience, or your proposition). The next three are expression problems (your voice, your purpose, your rhythm). The last one is strategy - no arc, no destination.

AI amplifies whatever you feed it. Feed it clarity and it's the best leverage a small brand has ever had. Feed it confusion and it will distribute that confusion at a scale and polish you could never have afforded before.

So before you generate one more post, do the unglamorous work. Name your edge. Name your customer. Decide what the story is. Then let the machine do what it's actually good at - multiplying a sharp idea, not disguising a missing one.

The brands that win the next five years won't be the ones producing the most content. They'll be the ones with the least confusion about why they're producing it.

Which of the seven is costing you the most right now? Worth sitting with that one for a minute before the next post goes out.

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